Returns and Exchanges
General: All returns must be postmarked no later than 20 days from the original customer shipment date.
Returns and exchanges must be in new condition and must include all instructions and original packing material. Discontinued or closeout items are not returnable. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: Whenever possible, we will exchange customer orders that do not fit, if the customer requests the same item in a different size without a restock fee. Call for details. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item by paying a reduced restocking fee of 10%. In addition, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase.
Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.
Send exchanges and returns to:
East Bay Motorsports
21756 Foothill Blvd
Hayward, CA 94541
